Overview
Thank you for purchasing our Thangka artworks.
Because Thangka paintings are high-value, handcrafted, and uniquely created art pieces, we follow a strict and transparent refund and return policy to protect both customers and artists.
General Policy
All sales of Thangka artworks are considered final once the order is confirmed.
Due to the unique, handmade nature of Thangka pieces, we do not accept returns for:
Change of mind
Preference-related reasons (color, size, detail, style)
“Not what I expected”
Digital display differences (color differences between screen and real item)
However, we will always assist customers in cases of damaged, incorrect, or lost orders.
Eligibility for Returns/Refunds
You may request a return or refund only under the following conditions:
A. Damaged Artwork
If the artwork arrives damaged, you must contact us within 48 hours of delivery with:
Clear photos of the damage
Unboxing video (if available)
Shipping label and package photos
We will review the case and may issue a replacement or refund.
B. Wrong Item Shipped
If you received the wrong Thangka, we will:
Arrange a free return
Send you the correct item
Or issue a full refund
C. Lost Shipment
If the package is lost during international transit, we will coordinate with the carrier and provide:
Replacement, or
Full refund
based on carrier confirmation.
Non-Returnable Items
Due to the nature of Thangka artworks, we do not accept returns for:
Custom-made or commissioned works
Items that have been used or damaged by customer
Items returned without prior approval
Items without original packaging
Orders reported after 7 days of receiving the product
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Return Conditions
If a return is approved:
Items must be returned in their original packaging
Artwork must remain in unused, undamaged condition
Customer is responsible for return shipping cost unless the error is ours
Tracking number must be provided to us within 5 days after approval
Refund Process
Once the returned item is received and inspected, we will confirm whether the refund is approved.
Refund method:
Stripe / PayPal / Credit Card: refunded back to the original payment method
Processing time: 5–10 business days (depending on the bank)
If a refund is denied, we will provide a clear explanation.
Order Cancellation
Orders may be canceled only within 2 hours after purchase.
Once we begin packaging or shipping, the order cannot be canceled.
Color, Texture & Handmade Variations
Each Thangka is painted by hand, so slight variations in:
color
brush texture
material
outline details
shading
are considered normal and part of the artwork’s authenticity, not quality issues.
These variations cannot be used as a reason for refund or return.
Contact Us
For any issues related to your order, please contact us:
Email:[email protected]
WhatsApp :+8615604678716
address:2226 W ELIZABETH ST FORT COLLINS, CO 80521 US —–LEIYUJIAOJIA DEPARTMENT STORE LLC
Processing hours: Monday–Friday
We will respond within 24–48 hours.